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Return and Refund Policy

I have ordered the wrong Thumble product for my baby's age; can I return it?

We will happily swap any product for you but due to hygiene reasons, we can only accept returns if they are still in the original, unopened packaging. 

My Thumble set is faulty, what can I do?

We really hope this won't be the case but if your Thumble product is faulty, under the Consumer Rights Act (2015) you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date you purchased.

We will happily send you a replacement order or offer a full refund once we receive the faulty item back. After 30 days, you will not be legally entitled to a full refund if your item develops a fault.

In all cases please send us an email to customerservice@thethumble.com and we will get back to you within 24hours. Your happiness is of the utmost importance to us and we will endeavour to solve any problems!